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Tenant Login
Me and My Home
Tenant Resources
Find support quickly
Leaseholder Guidance
Information for Leaseholders
Supported Living
Live independently in your own home
Garages
Find out the types of garages we have available.
Pay my rent & How to pay
We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us.
My community
Brighter Future Fund
Tai Calon’s community grant scheme
Events
Upcoming events in your area
Membership of Tai Calon
Have a say in how your home and community is managed
Blaenau Gwent Food Partnership
With help from the local community, the Blaenau Gwent Food Partnership is starting a good food movement.
Customer Voice
Tell us what you think
Development Programmes
Developing a housing, land and property portfolio that meets the needs of current and future generations.
Help & Support
Get help with the cost of living
We understand that the rising cost of living can be worrying if you have difficulty paying your bills and rent, but help and advice are available.
Safeguarding
Safeguarding is the action that is taken to protect adults or children who might be at risk of harm, to order to prevent them suffering abuse.
Managing your rent arrears
We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us.
Universal Credit
Keep things smooth by making the move to Universal Credit!
How To Keep Your Home Free From Damp and Mould
How to keep your home free from damp & mould
How to register for a home
Find information on securing yourself a new home
About Us
Who we are
Blaenau Gwent’s largest social landlord, providing homes and supporting communities.
How we are doing
Learn more about our performance by clicking here.
Meet our Teams
Learn more about people at Tai Calon
What we're doing
Find out more about what we do at Tai Calon
Partnership & Collaboration
Tai Calon works with a range of partners and other organisations
Contact Us
General Enquiries
You can visit, write or telephone us
Sevice Standards
Our service standards tell you what you can expect from us.
Complaints & Compliments
We’d love to hear your feedback
Out of Hours Emergency Form
All out-of-hours emergencies including housing repairs can be reported on the Delta Wellbeing website.
Tenant Login
Me and My Home My community News Help & Support About Us Careers Contact Us
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Tenant Resources Find support quickly Leaseholder Guidance Information for Leaseholders Supported Living Live independently in your own home Garages Find out the types of garages we have available. Pay my rent & How to pay We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us.
Brighter Future Fund Tai Calon’s community grant scheme Events Upcoming events in your area Membership of Tai Calon Have a say in how your home and community is managed Blaenau Gwent Food Partnership With help from the local community, the Blaenau Gwent Food Partnership is starting a good food movement. Customer Voice Tell us what you think Development Programmes Developing a housing, land and property portfolio that meets the needs of current and future generations.
Get help with the cost of living We understand that the rising cost of living can be worrying if you have difficulty paying your bills and rent, but help and advice are available. Safeguarding Safeguarding is the action that is taken to protect adults or children who might be at risk of harm, to order to prevent them suffering abuse. Managing your rent arrears We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us. Universal Credit Keep things smooth by making the move to Universal Credit! How To Keep Your Home Free From Damp and Mould How to keep your home free from damp & mould How to register for a home Find information on securing yourself a new home
Who we are Blaenau Gwent’s largest social landlord, providing homes and supporting communities. How we are doing Learn more about our performance by clicking here. Meet our Teams Learn more about people at Tai Calon What we're doing Find out more about what we do at Tai Calon Partnership & Collaboration Tai Calon works with a range of partners and other organisations
General Enquiries You can visit, write or telephone us Sevice Standards Our service standards tell you what you can expect from us. Complaints & Compliments We’d love to hear your feedback Out of Hours Emergency Form All out-of-hours emergencies including housing repairs can be reported on the Delta Wellbeing website.
Home Accessibility Tools and Language Options

Accessibility and Translations

At Tai Calon, we are committed to ensuring that everyone can access our services, information, and digital platforms—regardless of ability, language, or how their brain processes information. We know that no two people are the same, which is why inclusivity is at the heart of how we communicate.

Supporting Accessibility for All

We recognise the importance of making our website as accessible and inclusive as possible. That’s why we’ve added the ReachDeck Toolbar by Texthelp to our site. This user-friendly tool helps remove barriers for a wide range of users, including:

  • People with visual impairments or low literacy levels

  • Neurodivergent individuals, including those with dyslexia, ADHD, or autism

  • Visitors who speak English as a second language

  • Anyone who finds online content overwhelming or difficult to navigate

What is the ReachDeck Toolbar?

The ReachDeck Toolbar provides a suite of tools to help users engage with our content in a way that suits them best. Features include:

  • Text-to-Speech: Hear website text read aloud in clear, natural-sounding voices

  • Translation: Instantly translate content into over 100 languages

  • Reading Aids: Tools like a screen mask, reading ruler, and text simplifier make content easier to follow

  • Personalisation Options: Change font size, colours, and contrast to suit your preferences

  • Content Simplifier: Switch to a simplified layout that removes distractions and focuses on the essentials

You can access the ReachDeck Toolbar by clicking the icon that appears at the top of any page on our website.

For more help using ReachDeck, visit the ReachDeck user guide.

Our Commitment to Neurodiversity and Language Inclusion

We are proud to serve a diverse community, including many people who are neurodivergent and those who speak languages other than English or Welsh. We aim to:

  • Use plain language and avoid jargon in everything we publish

  • Provide materials in alternative formats upon request

  • Offer support for customers who prefer to speak or read in a different language

  • Continually improve our accessibility and inclusivity through feedback and digital tools

If you need any assistance accessing our content, or would like to request translated or alternative format materials, please contact us and we’ll be happy to help.