We have updated our Customer Voice strategy (you can learn about it here).

The strategy explains how we will listen to our customers to improve the effectiveness of services and how we can create meaningful opportunities for them to get involved in shaping what we do and how we do it in the future.

We have four aims to help us do this…

  1. Use customer feedback to improve day-to-day service delivery and improve customer experience.
  2. Use customer feedback to provide a detailed assessment of overall organisational performance.
  3. Have a wide range of options through which we will consult with customers so they can express their views, opinions, and feelings on our plans for the future.
  4. It will be apparent to customers and stakeholders how our Customer Voice strategy is making a difference.

We have also developed several performance measures that help us assess how well we are achieving our aim of hearing the voice of our customers. We publish them every quarter; you can read our latest results here.

If you would like further information on how you can get involved or how your feedback can make a difference, please contact Steve, our Customer Engagement Coordinator, on 0300 303 1717 or email steve.wetten@taicalon.org