About Tai Calon

Established on July 26th, 2010, Tai Calon is a not-for-profit organization and the largest provider of homes in Blaenau Gwent, managing nearly 6,000 properties. As a key employer in the area, we have a dedicated team of over 280 trained professionals. Our commitment to affordable housing is reflected in the more than £31 million we collect annually in rent, which is crucial for maintaining and enhancing our services.

Since 2010 we have invested over £243 million to ensure our homes meet the Welsh Housing Quality Standard, reinforcing our commitment to providing safe and comfortable living spaces for everyone. We take pride in our work and continually strive to improve the quality of our customers’ homes and the communities they live in.

Tai Calon is also dedicated to giving back to our customers and ensuring environmental sustainability in all that we do.

Our Vision, Mission, and Values

Our vision, mission, and values guide our efforts to support our customers, their families, and the communities they belong to.

Our Vision

“Tai Calon exists to inspire its people to go beyond affordable housing and create vibrant communities across Blaenau Gwent.”

Our Mission

By 2025, we aim for over 90% of Tai Calon customers to be satisfied, or very satisfied, with the overall service they receive.

Our CALON Values

Our culture is driven by five core values that support our mission:

  • Creative
  • Authentic
  • Learning
  • Ownership
  • Not on your own

These values embody our commitment to making a positive impact in the lives of our customers and the broader community.

Annual Review and Financial Statements

Our Peformance

We track our performance to enhance our work and services and share this information transparently with our customers, board and regulators.

Self evaluation

Self-evaluation is the framework we use to assess our performance within housing associations.

Regulatory judgement

A Regulatory Judgment assesses housing associations' governance, financial viability, and service quality, ensuring they meet key standards.

More on how we're doing

Gender Pay Gap 2022/23
We publish a Gender Pay Gap Report in early April each year.
STAR Survey Results 2023
Each year, Tai Calon arranges for an independent research company to carry out a detailed satisfaction survey.
Pay Transparency Report
Community Housing Cymru (CHC) the umbrella body for Welsh housing associations, has collated and analyse data directly provided by housing associations on senior management pay and board remuneration. The intention of this report is to promote trust in the social housing sector through a sector-wide commitment to be transparent.