Keeping up with rent and managing your finances can sometimes feel overwhelming. At Tai Calon, we’re committed to supporting our tenants every step of the way. Whether you need extra help or have questions, our teams are here to assist you.

Our Income Team Is Here for You

Our Income Team is currently focused on providing additional support to tenants who may need it most. We understand that some issues can be urgent, and we’re working hard to ensure everyone gets the help they need. However, if your query isn’t pressing, it may take up to 10 days to get a response. We’re optimistic that everything will be back to normal within the next three months. In the meantime, we really appreciate your patience and understanding. Remember, we’re here to help, and our team is working hard to support you!

Accessing Your Rent Account Online

Did you know you can access your rent balance and make payments anytime using our Housing Online portal? Visit http://www.taicalon.org to log in or set up your account. The portal is available 24/7 and shows your most up-to-date rent account information.

If you need assistance setting up your account, our friendly Customer Service Team is just a phone call away. They’re ready to help you navigate the process so you can manage your rent easily. Call them on 0300 303 1717.

Paying Your Rent by Phone

We offer an automated payment service for those who prefer to pay by phone. It’s simple and convenient: call 0300 303 1717 and select option 1. Be sure to have your 19-digit payment reference number handy on the front of your Tai Calon payment card.

Need Information on Universal Credit?

If you want information on Universal Credit, we recommend visiting https://ucmove.campaign.gov.uk. You’ll find detailed guidance and resources to help you navigate the system there.

Additional Support from Blaenau Gwent Council

Blaenau Gwent Council offers various support services, including help with housing benefits, discretionary payments, and digital assistance. These services are available through its community hubs, providing valuable resources for those who need them. For more details, please visit http://www.blaenau-gwent.gov.uk