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Me and My Home
Tenant Resources
Find support quickly
Leaseholder Guidance
Information for Leaseholders
Supported Living
Live independently in your own home
Garages
Find out the types of garages we have available.
Pay my rent & How to pay
We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us.
My community
Brighter Future Fund
Tai Calon’s community grant scheme
Events
Upcoming events in your area
Membership of Tai Calon
Have a say in how your home and community is managed
Blaenau Gwent Food Partnership
With help from the local community, the Blaenau Gwent Food Partnership is starting a good food movement.
Customer Voice
Tell us what you think
Development Programmes
Developing a housing, land and property portfolio that meets the needs of current and future generations.
Help & Support
Get help with the cost of living
We understand that the rising cost of living can be worrying if you have difficulty paying your bills and rent, but help and advice are available.
Safeguarding
Safeguarding is the action that is taken to protect adults or children who might be at risk of harm, to order to prevent them suffering abuse.
Managing your rent arrears
We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us.
Universal Credit
Keep things smooth by making the move to Universal Credit!
How To Keep Your Home Free From Damp and Mould
How to keep your home free from damp & mould
How to register for a home
Find information on securing yourself a new home
About Us
Who we are
Blaenau Gwent’s largest social landlord, providing homes and supporting communities.
How we are doing
Learn more about our performance by clicking here.
Meet our Teams
Learn more about people at Tai Calon
What we're doing
Find out more about what we do at Tai Calon
Partnership & Collaboration
Tai Calon works with a range of partners and other organisations
Contact Us
General Enquiries
You can visit, write or telephone us
Sevice Standards
Our service standards tell you what you can expect from us.
Complaints & Compliments
We’d love to hear your feedback
Out of Hours Emergency Form
All out-of-hours emergencies including housing repairs can be reported on the Delta Wellbeing website.
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Tenant Resources Find support quickly Leaseholder Guidance Information for Leaseholders Supported Living Live independently in your own home Garages Find out the types of garages we have available. Pay my rent & How to pay We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us.
Brighter Future Fund Tai Calon’s community grant scheme Events Upcoming events in your area Membership of Tai Calon Have a say in how your home and community is managed Blaenau Gwent Food Partnership With help from the local community, the Blaenau Gwent Food Partnership is starting a good food movement. Customer Voice Tell us what you think Development Programmes Developing a housing, land and property portfolio that meets the needs of current and future generations.
Get help with the cost of living We understand that the rising cost of living can be worrying if you have difficulty paying your bills and rent, but help and advice are available. Safeguarding Safeguarding is the action that is taken to protect adults or children who might be at risk of harm, to order to prevent them suffering abuse. Managing your rent arrears We understand the effects of the current cost of living crisis, if you do fall into arrears with your rent there are ways we can advise and support you. We know it can be stressful to talk about, but please don’t wait until you owe a large amount of money before reaching out to us. Universal Credit Keep things smooth by making the move to Universal Credit! How To Keep Your Home Free From Damp and Mould How to keep your home free from damp & mould How to register for a home Find information on securing yourself a new home
Who we are Blaenau Gwent’s largest social landlord, providing homes and supporting communities. How we are doing Learn more about our performance by clicking here. Meet our Teams Learn more about people at Tai Calon What we're doing Find out more about what we do at Tai Calon Partnership & Collaboration Tai Calon works with a range of partners and other organisations
General Enquiries You can visit, write or telephone us Sevice Standards Our service standards tell you what you can expect from us. Complaints & Compliments We’d love to hear your feedback Out of Hours Emergency Form All out-of-hours emergencies including housing repairs can be reported on the Delta Wellbeing website.
Home Pest Control

This is how we deal with bugs and pests in homes. In Wales, there are rules to make sure homes are safe and healthy to live in.

Tai Calon and the local council have teamed up to help with pest control. The council works with Rentokil to get rid of pests.

How to access the service?

To get help with pests, you need to contact Rentokil by:

  1. Phone: 0203 535 9370
  2. Online form: Pest Control Request for Service 

The pest control service is available Monday to Friday between 8.30am and 5pm. (They don’t work on public holidays)

Pests Treated

  • Rats (Rat treatments are free of charge for all domestic premises in BGCBC)
  • Mice
  • Bedbugs
  • Cockroaches
  • Fleas
  • Black garden ants
  • Cluster fly
  • House crickets, firebrats & silverfish
  • Textile moth
  • Wasps’ nests

Want to know more about getting rid of rats? Visit the Blaenau Gwent website www.blaenau-gwent.gov.uk/en/resident/environmental-health/pest-control/

Pests not treated

  • Foxes: Foxes aren’t considered pests. You can’t trap or kill them. To keep them away, don’t leave food outside and keep your garden tidy.
  • Badgers: Badgers and their homes are protected by law. It’s illegal to harm or bother them.
  • Bats: Bats are protected by law. You can’t harm them or disturb their homes.
  • Bees: Bees aren’t considered pests and can’t be killed. If they are a big problem, a special bee handler can move them.
  • Birds: Birds are protected by law in Wales. You can’t harm them or disturb their nests.
  • Other insects include flies, ants, fleas, spiders, and ladybirds. To control them, keep your home clean. If needed, you can use products like ant powder.

Charges

The treatment is free if you have rats at home in Blaenau Gwent. But you must pay for other pests. For more details on the cost, visit the Blaenau Gwent website: www.blaenau-gwent.gov.uk

What happens next?

After Rentokil finishes their work, they will give a report to Tai Calon. This report will mention any problems with the property, like messy gardens or homes, and any repairs needed. These repairs include fixing drains, sealing cracks or holes, and stopping small animals from getting in.

Once we get the report, our team will contact you to arrange a home visit or repair appointment.